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Responsible gaming

Gambling should be fun — a form of entertainment, never a way to make money or fix money problems. DBBet is for adults 18 and over. This page explains how to stay in control, spot the warning signs, and where to get help in Kenya.

Play safe: the basics

  • Set a budget before you play and never bet money you can't afford to lose.
  • Never chase losses. Trying to win back what you've lost usually makes it worse.
  • Set a time limit and take regular breaks.
  • Don't gamble when you're upset, stressed, or under the influence of alcohol.
  • Keep it separate from money for rent, food, school fees or bills.
  • It's not income. Treat any winnings as a bonus, not a plan.

Warning signs

Gambling may be becoming a problem if you:

  • Spend more money or time than you meant to.
  • Borrow money or sell things to gamble.
  • Lie to family or friends about how much you gamble.
  • Feel anxious, guilty or low after playing.
  • Gamble to escape problems or to win back losses.

If any of these sound familiar, it may be time to take a break or ask for help.

Tools to stay in control

Most licensed betting platforms, including DBBet, offer controls along these lines — check your account settings for what's available to you:

  • Deposit limits — cap how much you can deposit per day, week or month.
  • Time-out — lock yourself out for a short cooling-off period (e.g. 24 hours to a few weeks).
  • Self-exclusion — close access to your account for a longer period (six months or more) when you need a real break.
  • Reality checks — reminders of how long you've been playing.

To set any of these up, contact our team via the contact page and we'll help you put the right one in place for your situation.

Protecting under-18s

It is illegal for anyone under 18 to gamble. If children have access to your device, use device-level parental controls and never leave your account logged in. Keep your password and M-Pesa PIN private.

Where to get help in Kenya

  • NACADA (National Authority for the Campaign Against Alcohol and Drug Abuse) — toll-free helpline 1192. NACADA offers counselling and referrals, including for gambling-related harm.
  • Befrienders Kenya0722 178 177. Emotional support if you're feeling overwhelmed or in distress.
  • Talk to someone you trust — a friend, family member or a professional counsellor. You don't have to deal with it alone.

If you or someone else is in immediate danger, contact emergency services right away rather than waiting to hear back from a helpline.

Need a break now?

You can pause or close your account at any time. Reach out through our contact page and ask for a time-out or self-exclusion — no questions, no pressure.

Supporting someone else

If you're worried about a family member or friend rather than yourself, the same warning signs above apply — borrowing money to gamble, lying about how much time or money is spent, or mood swings tied to wins and losses. Approach the conversation without judgment, and point them toward NACADA (1192) or Befrienders Kenya (0722 178 177) if they're open to talking to someone outside the situation. You can't force someone to stop, but a calm, specific conversation about what you've noticed is often more effective than confrontation or an ultimatum.

Frequently asked questions

How do I set a deposit limit on my account?
Check your account settings for deposit limit options, or contact support via our contact page and we'll help you set one up.
What's the difference between a time-out and self-exclusion?
A time-out is a short cooling-off period, from 24 hours up to a few weeks. Self-exclusion is longer — six months or more — for when you need a real break rather than a pause.
Can I reverse a self-exclusion early?
Self-exclusion is designed to be a firm commitment rather than something to undo on impulse. Contact support via the contact page to discuss your specific situation.
Where can I get free, confidential help in Kenya?
NACADA on 1192 offers counselling and referrals, including for gambling-related harm. Befrienders Kenya on 0722 178 177 offers emotional support if you're feeling overwhelmed.